George Nicholson :: gnicholson@sagesol.com
With all this expensive software, why can’t you find that document? No one is minding the store!
 Take our Speed Survey on Document Management!
In the course of a year, our firm interacts with 30-40 law firms, the majority of whom have a document management system (DMS). The DMS was implemented to bring order out of chaos; promote document sharing; avoid duplication; improve the quality of retained work product; etc. However, many firms find that rarely does the DMS meet these needs for the entire firm, at best only for individuals or a handful of groups.
When we probe further, we find that there are no suitable management processes surrounding the DMS. Even the most disciplined firms will have difficulty benefiting fully from a DMS if the database (profiles) and repository (the documents) are not maintained by a human resource. For other critical systems like accounting, individuals and departments are assigned to manage data and insure its accuracy. The same is true for Conflicts, Docketing, Records Management, etc. Yet for DMS, no one is minding the store. Why not assign an individual to this task?
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When NDRs Attack!
Spammers are Turning Basic Features of E-mail Systems Against You
Steve Myers :: smyers@sagesol.com
Doug Daniel :: ddaniel@sagesol.com
An NDR (Non-Delivery Report) is an e-mail system feature used to notify the sender that there was a problem with the delivery of an e-mail. For example, when a user misspells a recipient’s e-mail address, they receive an e-mail in return indicating a delivery error—the NDR. Spammers have begun to use this legitimate e-mail feature as a means to propagate spam e-mail messages. The two most recent variations of this practice are the “Reverse NDR Attack” and the “Name Harvesting NDR Attack.”
It will seem counterintuitive, but in a “Reverse NDR Attack,” the intended target’s e-mail is used as the sender, rather than the recipient. The recipient is a fictitious e-mail address that uses the domain name for the target’s company (call it “bigfirm.com”), such as strawman@bigfirm.com. BigFirm’s mail server cannot deliver the message and sends an NDR e-mail back to the apparent sender of the original message, i.e, the spam target. The return e-mail carries the NDR and probably the original spam message. The target, thinking they may have sent the e-mail, reads both the NDR and the included spam.
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Cohn & Marks Upgrades to SAGE OnSight for IT Management Services
Firms Adds Remote Network Monitoring and 24/7 Support to Existing SAGE Service
Cohn & Marks PC, a Washington, DC law firm specializing in telecommunications law and a long standing client of SAGE, has upgraded to SAGE OnSight to manage its IT resources. OnSight is a service that combines the personal touch of site visits by SAGE Engineers with 24/7 network monitoring and automated patch management. SAGE Solutions Group is a technology management and solution provider headquartered in Washington, DC, that serves, among others, the Mid-Atlantic legal, financial, and real estate communities.
“We applaud SAGE's desire to improve our productivity, efficiency and service with SAGE OnSight,” says Brenda Cote, Cohn & Marks Administrator. Furthermore, the firm views their decision to upgrade their service to OnSight as a change for the better. “ What will change is the proactive response from SAGE's team in the event our server or one of its associated services (i.e. Email, Internet, etc.) fails. …SAGE will know before we do and have either fixed the issue or be well on the way to fixing the problem before it seriously impacts our ability to work.”
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