This post at Opensource.org is a great introduction to “design thinking.” What is so different about design thinking than analytical thinking, which is so highly prized in IT?

Design is a process to generate ideas to solve problems with creativity and a sensitivity to those who will ultimately use or benefit from the solution. In fact, that sounds much like any problem solving exercise, whether it is wringing more productivity from operations or coming up with the best way to provide remote access for employees. What sets design apart, is its emphasis on the person as the ultimate consumer and visualizing possible solutions to aide others in understanding its impact, use, or benefits.

So while analytical thinking—or breaking down a problem—is great for troubleshooting, design thinking is about building up ideas toward a solution. It also emphasizes visualization of possible solutions to determine the best one through mock-ups, prototypes, demonstrations, and the like. Design thinking is great for solving larger business issues that will require innovation.