Here are a series of posts over at The Wired GC about law firm rate increases that ends with a harrowing set of conclusions for law firms:

• Profit motive appears to be the primary factor; and
• Customers are getting the same thing as before, only it costs more. That means the customer is getting less value.

Click on the blog post to comment on the merits of the author's argument, but we will point out that perceptions quickly become reality. Are your firms offering extranets, easier access to files, or other services to offset the negative value of rate increases?